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CONTINUOUS IMPROVEMENT

Operational excellence creates the value of today.

A country’s public service is not intended to be a for-profit enterprise. However, it is still supposed to be fiscally healthy, as in not losing money. The notion that a department of government is immune from “going out of business” is only partially correct. A department may be mandated to perform a particular role, but its funding and relative power might still be dependent on its efficiency and leadership.

As with the private sector, other forces might influence its existence, such as political relationships and priorities higher up. However, a well-functioning, fiscally healthy department stands a greater chance of thriving in the long-term. Public entities therefore require operational excellence with continuous improvement to meet the demands of customers.

Various international studies on administrative departments at varying levels of government, proposed the following seven elements for establishing and maintaining excellence:

Strong strategies and long-term visions

Excellent and innovative leadership and management systems

A solid, yet flexible and agile administrative architecture reflecting political priorities

Creative communication to spread cultural change, transparency, and stakeholder involvement within and beyond the administration

Intelligent information and communication technology (ICT)-supported solutions

Sound performance control

Integrated financial management systems

At Middel & Partners we have specific programmes and interventions to assist public entities to achieve and maintain excellence. Creating a culture of excellence requires commitment and a series of interventions once you know where your organisation’s weaknesses lie.

Various international studies on administrative departments at varying levels of government, proposed the following seven elements for establishing and maintaining excellence:

Strong strategies and long-term visions

Excellent and innovative leadership and management systems

A solid, yet flexible and agile administrative architecture reflecting political priorities

Creative communication to spread cultural change, transparency, and stakeholder involvement within and beyond the administration

Intelligent information and communication technology (ICT)-supported solutions

Sound performance control

Integrated financial management systems

At Middel & Partners we have specific programmes and interventions to assist public entities to achieve and maintain excellence. Creating a culture of excellence requires commitment and a series of interventions once you know where your organisation’s weaknesses lie.

Who Benefits?

Government & State-owned Entities that want to:

01

Make continuous improvements in their business models

02

Build a culture of continuous improvement

03

Learn from international best practice

04

Function effectively and be highly responsive for a longer period of time

05

Unlock the value from within

06

Optimise operations by taking the next step for improvement

Why us?

160 international experts with significant results worldwide

People with passion

The right approach and tools for the job

Many successful implementations globally

Accredited as 1 of 57 of the most inspiring accounting/ consulting firms in the world

Hennie Krige

Chartered Accountant since 2020 and Associate director of Pretoria East Branch since March 2022. With experience in the field of auditing, assurance, tax, advisory and forensic accounting, he’s been involved with a wide variety of locally owned audit clients operating in a range of economic sectors including co-operative banking, retail, manufacturing, and non- profit organisations.